Refund & Cancellation Policy

1. Free trial

Every new account gets complimentary credits so you can test the Service before paying. Please use them to make sure StockPhotoTags meets your needs.

2. Prepaid digital credits

Credits are a prepaid digital good, delivered to your account instantly on purchase. 1 credit processes 1 image or video.

3. Refunds on unused credits

If you're not satisfied, you may request a refund of any unused credits within fourteen (14) days of purchase. We'll refund the unused portion to your original payment method.

4. Used credits

Credits that have already been used to process media are non-refundable, because the AI analysis (which we pay for) has already been carried out on your behalf.

5. Incorrect or duplicate charges

If you believe you were charged in error or more than once, contact us and we'll investigate and correct it promptly.

6. Subscriptions

Credit packs are one-time purchases. The monthly subscription is not automatic recurring billing: there is no stored card and no scheduled charge, so a further month is added only when you choose to pay for one. To stop, simply do not renew — there is nothing to cancel and nothing will be taken. You can also ask us to end a subscription immediately, though we do not refund part-used months.

Credits already added to your balance are yours to keep if a subscription ends. What stops is access to the subscriber-only tools (the Unlimited Tagger and Image to prompt).

7. If we discontinue the Service

In the unlikely event that we permanently discontinue StockPhotoTags, we will refund any unused credits you have purchased.

8. How to request a refund

Email admin@stockphototags.com with your order reference (e.g. A1B2C3D4) and the reason. We aim to respond within one business day. Refunds are issued to your original payment method through our payment provider.

9. Contact

Email admin@stockphototags.com.